Refund policy

Return Policy – POS Partners

Thank you for choosing POS Partners for your business solutions. We are committed to supporting your success and ensuring a smooth experience with our products and services. Please review our return policy carefully, as it applies to all hardware purchases made through our website.

Hardware & Merchant Account Requirement

All hardware purchased from POS Partners must be used in conjunction with a new merchant account established through our services.

Our promotional pricing and discounts are available exclusively to:

New customers, or
Existing customers opening a new business location

Merchant Account Setup

After your hardware purchase, our team will contact you to begin setting up your merchant account.

Activation of this account is required for your equipment to function properly. During setup, you will be provided with the full terms and conditions of the merchant account for your review and approval.

Commitment Period

Merchant account approval may include a required commitment period. This duration can vary depending on:

The POS system selected
Processing rates
Other account-specific factors

All commitment terms can be discussed and agreed upon with your sales representative before submitting your application.

Refund & Return Policy (Hardware)

Scope: Covered Hardware

This policy applies only to hardware purchased directly from POS Partners (“we,” “us,” or “our”).

If your equipment is special-ordered or drop-shipped from a third-party manufacturer or distributor, return and refund terms will follow that partner’s policy, which may differ from ours. These terms will be provided upon request at the time of purchase.

Refund Eligibility (Direct Purchases Only)

Within 60 Days of Purchase
If you are not satisfied with your hardware, you may return it within 60 days for a full refund of the hardware purchase price.

Processing fees and software fees are non-refundable
Refunds are issued within 10 business days after approval
Refunds are credited to the original payment method

Before Merchant Account Activation
If you choose not to proceed with setting up your merchant account after purchasing hardware, you are eligible for a full refund (hardware only).

If Merchant Account Application is Declined
If your application for a merchant account is not approved, you will receive a full refund for your hardware purchase. Refunds follow the standard processing timeline.

After Approval, Programming & Shipment
Once your merchant account is approved, equipment is programmed, and the hardware has been shipped:

Refund eligibility ends after 60 days from the original purchase date
You may qualify for our equipment buyback program (see Terms & Conditions for details)

Return Conditions

Returns must be requested within 60 days of purchase
You must contact our support team for return authorization before sending any equipment
Processing and software-related fees are non-refundable
Special-order or drop-ship items follow third-party return policies, including any applicable restocking fees